Welcome to Zuwa. By using our website, purchasing our products, or engaging with our services, you agree to the following Terms of Service. Please read them carefully before making a purchase.
1. General Information
-
Zuwa operates as an online jewellery store based in Pakistan.
-
By accessing our site or making a purchase, you confirm that you are at least 18 years old or have parental/guardian consent.
-
We reserve the right to update or change these Terms at any time without prior notice.
2. Products & Descriptions
-
We make every effort to display our products accurately; however, slight variations in color, size, or design may occur due to photography, screen settings, or handmade nature.
-
All prices are listed in Pakistani Rupees (PKR) unless otherwise stated.
3. Orders & Payments
-
Orders are confirmed only after full or partial payment is received.
-
We accept payments through approved methods mentioned at checkout.
-
If your payment is not processed successfully, your order may be delayed or cancelled.
4. Shipping & Delivery
-
Delivery timelines vary depending on your location and courier services.
-
Any delays caused by the courier company are beyond our control, but we will assist you in tracking your order.
5. Returns & Exchanges
-
Please refer to our Return & Refund Policy for detailed terms.
-
Items must be returned in original packaging and unused condition to be eligible.
6. Limitation of Liability
-
Zuwa is not responsible for any loss, damage, or injury caused by the use or misuse of our products.
-
We are not liable for delays, losses, or issues caused by courier services or circumstances beyond our control.
7. Privacy
-
Your personal information will be handled in accordance with our Privacy Policy.
8. Governing Law
-
These Terms are governed by the laws of Pakistan. Any disputes will be subject to the jurisdiction of the courts in Pakistan.
9. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: zuwajewelry231@gmail.com