At Zuwa, we aim to deliver your jewellery quickly, safely, and in perfect condition. Please read our shipping terms below.
1. Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Custom or personalized jewellery may require extra processing time (up to 7 business days).
2. Delivery Time & Charges
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Within Pakistan: 2–5 business days after dispatch.
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Shipping charges are calculated at checkout based on your location and courier service.
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Free shipping may be offered on orders above a certain amount (if applicable).
3. Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can track your shipment through the courier’s website.
4. Shipping Partners
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We work with trusted courier services in Pakistan to ensure safe delivery.
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Any delays caused by the courier are beyond our control, but we will assist in tracking and resolving issues.
5. Address & Delivery Issues
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Please ensure your shipping address is correct before placing your order.
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We are not responsible for delays or non-delivery due to incorrect addresses provided by the customer.
6. International Shipping (If applicable)
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Currently, we may offer international shipping to select countries. Delivery time and charges will vary.
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Customers are responsible for any customs duties, taxes, or import fees.
7. Damaged Packages
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If your package arrives damaged, please contact us within 48 hours with photos of the packaging and product.
8. Contact Us
If you have questions about our shipping process, please contact us at:
Email: zuwaofficiall@gmail.com